Privacy policy

We respect your privacy

Thesolvers.com.au is operated by Aryeh Holdings Pty Ltd ABN 33 609 594 612 (Aryeh). Aryeh respects your right to privacy and is committed to safeguarding the privacy of our enquirers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information and sensitive information. It may be amended from time to time.

“Personal information” is information we hold which is identifiable as being about you. It may include your name, email address, contact phone numbers and addresses. “Sensitive information” is a category of personal information that can include, but is not limited to, information about professional or trade association memberships, criminal records and health information.

Collection of personal and sensitive information

Aryeh will, from time to time, receive and store personal information and sensitive information you provide to us directly or give to us in other forms — for example your name, phone number, address and email address, to enable us to send information and provide updates. We may collect additional information at other times, including when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, or provide financial information, and any other information you provide while interacting with us verbally or in writing.

We collect information in a variety of ways, including when you or your authorised representative interact with us electronically or in person, and when we provide our services. We may receive information from third parties; if we do, we will protect it as set out in this policy.

What our enquiry form collectsDraft — for client review

When you use our contact form we collect your name, email, phone (optional), the type of problem, your preferred contact method and your message. Please don’t include sensitive information you don’t need to share. If you don’t provide your contact details we may not be able to respond. You may contact us anonymously or using a pseudonym by phone where practicable for a general enquiry.

Use and disclosure

Aryeh may use personal and sensitive information to provide you with information, updates and our services. We may also make you aware of services provided by clients and affiliates of Aryeh. We may contact you by telephone, email, SMS or mail.

We use the information you provide to determine services we may recommend to you. This may involve disclosing your information to third parties in Australia, such as professional advisers with whom we have a relationship — including members of The Solvers — who agree to provide a reasonable level of privacy protection, in order to answer your enquiry or provide services. We may also disclose information where we are obliged to by law.

Storage, security and overseas disclosureDraft — for client review

Your information is held in a secure database. Our website and database are hosted by third-party cloud service providers whose infrastructure may be located outside Australia. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, and to destroy or de-identify it when no longer needed.

Access, correction and complaints

You may access and seek to correct the information we hold about you by contacting us. If you believe there has been a breach of the Australian Privacy Principles you may lodge a complaint with our Privacy Officer at privacy@thesolvers.com.au.

If you’re not satisfiedDraft — for client review

We aim to respond to complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.